Customer Service Specialist

Job Description:

Nova Leah is seeking a motivated and confident Customer Service Specialist to join our team in Cork, IE. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service roles. The Customer Service Specialist will be responsible for providing exceptional customer support and resolving inquiries in a timely and efficient manner.

Responsibilities: 1. Serve as the primary point of contact for customer inquiries via phone, email, and chat channels. 2. Provide accurate and timely responses to customer questions and concerns. 3. Assist customers with product information, troubleshooting, and order processing. 4. Document customer interactions and escalate unresolved issues to the appropriate team members. 5. Work closely with the sales and marketing teams to ensure a seamless customer experience. 6. Develop and maintain a knowledge base of frequently asked questions and troubleshooting solutions. 7. Collaborate with cross-functional teams to identify and implement process improvements. 8. Meet or exceed customer satisfaction metrics and KPIs.

Requirements: 1. Bachelor's degree in Business Administration, Communications, or related field. 2. Proven experience in a customer service role, preferably in a technology or healthcare industry. 3. Strong communication skills and the ability to articulate complex information clearly and concisely. 4. Excellent problem-solving skills and attention to detail. 5. Ability to work independently and in a team environment. 6. Proficiency in Microsoft Office and CRM software. 7. Demonstrated ability to handle multiple tasks and prioritize effectively. 8. Experience with Zendesk or similar customer service platforms is a plus.

Benefits: - Retirement plan - Life insurance - Parental leave

Working Environment: At Nova Leah, we empower our employees to take ownership and make impactful decisions. We foster a collaborative and inclusive work environment where innovation and creativity are encouraged.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Nova Leah is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.