Customer Success Manager

We are seeking a passionate and resourceful Customer Success Manager to join our team at Intercom in Limerick, Munster. As a Mid-to-Senior Level professional with at least 6 years of experience in customer success or a related field, you will play a key role in ensuring our customers are successful in using our products and services.

Responsibilities: - Build strong relationships with customers to understand their business needs and objectives - Help customers onboard and implement our products successfully - Provide training and support to customers to ensure they are maximizing the value of our products - Proactively identify and address any issues or challenges that customers may face - Collaborate with cross-functional teams, including Sales and Product, to drive customer success - Analyze customer data and feedback to identify trends and opportunities for improvement - Advocate for customers internally to ensure their needs are met and exceeded

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven experience in customer success, account management, or a similar role - Strong problem-solving and critical thinking skills - Excellent communication and interpersonal skills - Ability to thrive in a fast-paced and dynamic environment - Experience working with SaaS products is a plus

Personality traits: passionate, resourceful Soft skills: problem-solving, critical thinking

Benefits: - Joining Bonus - Paid Time Off (PTO) - Travel opportunities

Working environment: We thrive in an environment that embraces and navigates change seamlessly. As a Customer Success Manager at Intercom, you will have the opportunity to work with a diverse and talented team who are dedicated to delivering exceptional customer experiences.

Equal Opportunity Statement: Intercom is an equal opportunity employer and we celebrate diversity in all forms. We are committed to creating a workplace that is inclusive and welcoming to all individuals, regardless of race, gender, age, sexual orientation, religion, or disability. All qualified applicants will receive consideration for employment without regard to any legally protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.