Remote Customer Success Representative

Job Description:

Intercom is seeking a talented and motivated Remote Customer Success Representative to join our team in Dublin, Ireland. As a Remote Customer Success Representative, you will be responsible for actively engaging with customers to ensure their success with our products and services. You will serve as the primary point of contact for customers, providing exemplary customer service and support.

Responsibilities: - Build and maintain strong, long-lasting customer relationships - Act as the main point of contact for customer inquiries and issues - Provide timely and accurate responses to customer queries - Proactively identify and address customer needs and concerns - Collaborate with internal teams to ensure customer satisfaction and product success - Assist in identifying opportunities for upselling and cross-selling - Monitor customer usage data to identify trends and opportunities for improvement

Requirements: - Resilient and resourceful personality traits - Excellent time management and communication skills - Ability to work independently and prioritize tasks effectively - Strong problem-solving skills and attention to detail - Proficiency in using customer relationship management (CRM) software - Bachelor's degree in business administration or related field is preferred

Benefits: - Paid Time Off (PTO) - Travel opportunities - Retirement plan

Working Environment: At Intercom, we value excellence in every endeavor and set high standards for achievement. Our team works collaboratively to deliver exceptional customer service and support.

Deadline to apply: June 11, 2024

Equal Opportunity Statement: Intercom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.