Customer Success Representative

Job Description:

As a Customer Success Representative at Facebook Ireland in Limerick, Munster, IE, you will play a crucial role in ensuring the success of our clients by delivering exceptional customer service and support. You will be responsible for building strong relationships with clients, understanding their needs and goals, and providing solutions to help them achieve success with our products and services.

Responsibilities: - Act as the main point of contact for clients, addressing their inquiries, issues, and requests in a timely and professional manner - Proactively engage with clients to understand their needs and objectives, and work collaboratively to develop customized solutions - Educate clients on the features and benefits of our products and services, and provide training and support as needed - Monitor client satisfaction and retention, and take proactive steps to ensure a positive customer experience - Collaborate with cross-functional teams to execute projects and initiatives that drive client success - Analyze data and metrics to track client performance and identify opportunities for improvement

Requirements:

- Bachelor's degree or equivalent experience - 4 years of experience in customer success or account management - Hardworking and resilient, with a strong commitment to delivering exceptional customer service - Excellent project management and presentation skills - Ability to thrive in a fast-paced, dynamic environment - Strong communication and interpersonal skills - Experience working with clients in the technology or social media industry is a plus

Benefits:

- Visa sponsorship for qualified candidates - Remote work flexibility - Gym membership - Competitive salary and benefits package

Working Environment:

At Facebook Ireland, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that diversity drives innovation and success, and we are committed to creating a welcoming and supportive environment for all employees.

Deadline to apply: June 22, 2024

Equal Opportunity Statement:

Facebook Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.