Customer Success Representative

Job Description:

GirlCrew is seeking a dedicated and enthusiastic Customer Success Representative to join our team in Waterford, Munster, IE. As a Customer Success Representative, you will be responsible for building strong relationships with our customers, ensuring their satisfaction, and maximizing their overall experience with our products and services.

Responsibilities: - Serve as the main point of contact for customers, addressing their inquiries and concerns in a timely and professional manner - Build and maintain strong relationships with customers to enhance their overall experience with our company - Provide product demonstrations and training to customers to ensure they are maximizing the benefits of our products and services - Collaborate with the sales and marketing teams to identify opportunities for upselling and cross-selling to existing customers - Analyze customer feedback and data to identify trends and recommend improvements to our products and services - Develop and implement strategies to increase customer retention and satisfaction - Stay up-to-date on industry trends and competitors to provide insights and recommendations to the team

Requirements: - Bachelor's degree in Business, Marketing, or related field - Minimum of 4 years of experience in a customer-facing role - Strong communication and interpersonal skills - Ability to manage multiple priorities and work in a fast-paced environment - Reliable and confident with a strong commitment to customer satisfaction - Creativity and problem-solving skills - Experience in people management is a plus

Benefits: - Medical coverage - Relocation allowance - Training & professional development opportunities

Working Environment: At GirlCrew, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to creating a positive and inclusive work environment where everyone is valued and respected.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: GirlCrew is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.