Remote Customer Success Specialist

Job Description:

We are seeking a Remote Customer Success Specialist to join our team at Intel Ireland. As a Customer Success Specialist, you will be responsible for ensuring our customers have a positive experience with our products and services. This role will involve managing customer relationships, providing support, and proactively identifying opportunities for improvement.

Responsibilities: - Build and maintain strong relationships with customers through regular communication and ensuring their needs are met - Provide product demonstrations, training, and support to customers as needed - Collaborate with internal teams to address customer issues and ensure timely resolution - Analyze customer data and feedback to identify trends and areas for improvement - Develop and implement strategies to increase customer satisfaction and retention - Act as the voice of the customer within the organization and advocate for their needs - Monitor and report on key performance metrics related to customer success

Requirements: - Bachelor's degree in a related field - 4 years of experience in a customer-facing role - Excellent communication and interpersonal skills - Strong problem-solving and decision-making abilities - Ability to work independently and remotely - Driven and confident personality traits - Proficiency in presentation skills - Equal opportunity employer statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Benefits: - Gym membership - Parental leave - Free food

Working environment: At Intel Ireland, we strive for a harmonious workplace where collaboration and respect prevail. We believe in fostering a positive and inclusive work environment where employees can thrive and succeed.

If you meet the requirements for this role and are passionate about customer success, we encourage you to apply before the deadline on May 31, 2024. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.