Customer Support Assistant

Job Description:

Squarespace Ireland is seeking a hardworking and reliable Customer Support Assistant to join our team in Dublin. This entry-level position is perfect for individuals looking to start their career in customer support and gain valuable experience in a fast-paced tech environment.

Responsibilities: - Provide excellent customer service through email, chat, and phone communication - Assist customers with troubleshooting technical issues and navigating the Squarespace platform - Conduct research to find solutions to customer inquiries and issues - Collaborate with the Customer Support team to resolve escalated customer concerns - Manage customer accounts and update information in the CRM system - Participate in ongoing training and development to stay updated on product changes and improvements - Assist with other administrative tasks as needed

Requirements: - Strong communication and interpersonal skills - Ability to multitask and work in a fast-paced environment - Basic computer skills and familiarity with technology - Willingness to learn and adapt to new processes and systems - Experience in customer service or a related field is a plus, but not required - Must be legally eligible to work in Ireland

Personality traits: - Hardworking - Reliable

Soft skills: - Research - Negotiation

Benefits: - Paid Time Off (PTO) - Parental leave - Employee discounts

Working environment: At Squarespace Ireland, we cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, collaboration, and innovation, and provide opportunities for growth and development within the company.

Deadline to apply: 2024-05-31

Equal Opportunity Statement: Squarespace Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.