Customer Support Associate - Work from home

Job Description:

Airbnb Ireland is seeking a Customer Support Associate to join our team on a full-time basis, working from home in Cork, Cork, Ireland. This position is perfect for individuals with a resourceful and driven personality, as well as strong emotional intelligence and creativity in handling customer inquiries and issues.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot and resolve customer issues regarding bookings, cancellations, refunds, etc. - Provide guidance and assistance to customers regarding Airbnb's policies and procedures - Collaborate with other team members to ensure a seamless customer experience - Proactively identify trends in customer issues and provide feedback to improve overall customer satisfaction - Maintain accurate records of customer interactions and transactions

Requirements: - Strong communication skills and ability to empathize with customers - Ability to think creatively and problem-solve in a fast-paced environment - Comfortable working independently and as part of a team - High school diploma or equivalent - Proficiency in Microsoft Office and other relevant software applications - Must be able to work a flexible schedule, including evenings and weekends

Benefits: - Free food provided during work hours - Company equipment provided for remote work - Disability insurance coverage - Opportunities for career growth and development within the company

Working Environment: At Airbnb Ireland, we foster transparency and open dialogue for effective communication at all levels. We believe in creating a supportive and inclusive work environment where all team members can thrive and succeed.

Deadline to Apply: Please submit your application by May 22, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team.

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.