Customer Support Manager

Job Description:

We are seeking a dedicated and resilient Customer Support Manager to join our team at IBM Ireland in Waterford, Munster. This position is full-time and requires a mid-to-senior level candidate with at least 6 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer support processes and procedures - Monitor key performance indicators and metrics to track team performance and identify areas for improvement - Collaborate with other departments, such as sales and product development, to address customer inquiries and issues - Handle escalated customer complaints and provide timely resolutions - Conduct regular training sessions for team members to enhance their product knowledge and customer service skills - Analyze customer feedback and trends to identify opportunities for product or service enhancements - Develop and maintain strong relationships with key customers and partners

Requirements: - 6+ years of experience in customer support or a related field - Bachelor's degree in business administration, communication, or a related field - Proven track record of leadership and innovation in customer support management - Excellent communication and interpersonal skills - Strong problem-solving abilities and attention to detail - Ability to work well under pressure and prioritize tasks effectively - Experience with CRM software and ticketing systems - Previous experience in a remote work environment is a plus

Personality Traits: - Dedicated - Resilient

Soft Skills: - Innovation - Leadership

Benefits: - Remote work flexibility - Travel & spending expenses - Employee discounts

Working Environment: As a Customer Support Manager at IBM Ireland, you will have the opportunity to build strong relationships with colleagues, clients, and partners. Our collaborative and inclusive work environment fosters professional growth and development.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: IBM Ireland is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.