Customer Support Officer

Job Description:

Dropbox Dublin is seeking a confident and dedicated Customer Support Officer to join our team in Limerick, Munster, IE. As an Entry Level role, we require at least 1 year of experience in a similar position. The ideal candidate will possess excellent time management skills and be able to demonstrate strategic planning abilities.

Responsibilities: 1. Provide top-notch customer support via phone, email, and chat 2. Resolve customer inquiries and issues in a timely and professional manner 3. Collaborate with internal teams to escalate and follow up on customer cases 4. Maintain accurate records of customer interactions and transactions 5. Identify and troubleshoot technical issues reported by customers 6. Assist in training new team members on customer support best practices 7. Contribute to continuous improvement of customer support processes

Requirements: 1. 1+ year of experience in a customer support role 2. Excellent communication skills, both written and verbal 3. Ability to multitask and prioritize tasks effectively 4. Strong problem-solving skills and attention to detail 5. Proficiency in Microsoft Office and customer support software 6. Bachelor's degree in a related field preferred 7. Confidence and dedication to providing exceptional customer service

Benefits: 1. Travel & spending expenses covered 2. Company transportation provided 3. Opportunities for training & professional development

Working Environment: At Dropbox Dublin, we strive to cultivate a sense of ownership and responsibility at every level. You will have the opportunity to contribute to the success of the team and the company as a whole.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: Dropbox Dublin is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, national origin, sexual orientation, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.