Remote Customer Support Officer

Job Description:

We are looking for a dedicated Remote Customer Support Officer to join our team at Slack Technologies Limited in Dublin, IE. As a Remote Customer Support Officer, you will be responsible for providing exceptional customer service to our clients in a remote setting. Your role will involve resolving customer inquiries, providing technical support, and ensuring customer satisfaction.

Responsibilities: - Responding to customer inquiries via email, chat, or phone in a timely and professional manner - Troubleshooting technical issues and providing solutions to customers - Educating customers on product features and functionality - Escalating complex issues to the appropriate team members - Maintaining accurate records of customer interactions and transactions - Collaborating with cross-functional teams to improve customer support processes

Requirements: - Minimum of 2 years of experience in customer support or a related field - Resourceful and independent with the ability to work remotely - Excellent presentation and cooperation skills - Strong communication skills and the ability to empathize with customers - Proficiency in using customer support software and tools - Bachelor's degree in a related field is preferred

Benefits: - Travel & spending expenses - Paid sick leave - Paid Time Off (PTO)

Working Environment: At Slack Technologies Limited, we believe in aligning work with a greater purpose. As a Remote Customer Support Officer, you will have the opportunity to contribute to a meaningful mission and make a positive impact on our customers' experiences.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.