Remote Customer Support Officer

As a Remote Customer Support Officer at 9th Impact, you will be responsible for providing exceptional customer service to our clients from a remote location in Dublin, Ireland. This full-time position at an Associate Level requires at least 4 years of relevant experience in customer support.

Responsibilities: - Interact with customers via phone, email, and chat to provide timely and accurate responses to inquiries and issues - Identify and escalate priority issues to the appropriate team members for resolution - Understand and adhere to company policies and procedures while delivering excellent customer service - Maintain accurate records of customer interactions and transactions - Continuously improve product knowledge to better assist customers

Requirements: - Confident and adaptable personality traits - Strong soft skills in adaptability and planning - Excellent communication and problem-solving skills - Ability to work independently and efficiently in a remote setting - Proficiency in using customer service software and Microsoft Office applications - Bachelor's degree or equivalent work experience in customer support or a related field

Benefits: - Life insurance - Retirement plan - Paid Time Off (PTO)

Working Environment: At 9th Impact, we are dedicated to understanding and exceeding customer expectations. Our team members collaborate and support each other to deliver the best possible service to our clients. We value a positive and inclusive work environment where everyone can thrive and grow in their careers.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: 9th Impact is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.