Customer Support Officer

Job Description:

Teckro is seeking a passionate and dedicated Customer Support Officer to join our team in Limerick, Munster, IE. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: - Provide exceptional customer support to clients via phone, email, and chat - Assist customers with product inquiries, technical issues, and troubleshooting - Document all interactions and resolutions accurately in our CRM system - Collaborate with other team members to ensure timely and effective support delivery - Identify and escalate any potential issues or trends to the appropriate department - Follow up with customers to ensure satisfaction and address any additional needs - Continuously improve knowledge of Teckro products and services to better assist customers

Requirements: - A passion for delivering exceptional customer service - Strong dedication to meeting and exceeding customer needs - Excellent attention to detail and communication skills - Ability to work well in a team environment - Willingness to learn and adapt in a fast-paced, dynamic work environment

Personality Traits: - Passionate about providing excellent customer support - Dedicated to achieving customer satisfaction

Soft Skills: - Strong attention to detail in all aspects of customer support - Excellent communication skills to effectively interact with customers and colleagues

Benefits: - Paid overtime for any additional hours worked - Disability insurance coverage - Free food provided during work hours

Working Environment: At Teckro, we provide opportunities for unlimited personal and professional growth. Our supportive team environment encourages continuous learning and development to help you reach your full potential.

Equal Opportunity Statement: Teckro is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: June 27, 2024

Join the Teckro team and embark on an exciting career in customer support where dedication and passion are key to success. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.