Customer Support Officer

Job Description:

Hexafly is seeking a highly motivated Customer Support Officer to join our team in Cork, Ireland. As a Customer Support Officer, you will be responsible for providing top-notch customer service to our clients and resolving any issues they may have in a timely and efficient manner. This position requires a high level of independence and resilience, as you will be dealing with a wide range of customer inquiries and must be able to handle them with professionalism and care.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat - Resolving customer complaints and issues - Providing product information and guidance to customers - Escalating complex issues to the appropriate team members - Maintaining accurate customer records and documentation - Collaborating with other departments to improve customer experience - Conducting analysis of customer feedback to identify trends and areas for improvement - Assisting in the training and development of new team members - Managing customer relationships and ensuring customer satisfaction

Requirements: - Bachelor's degree in a related field - Minimum of 4 years of experience in customer support or a similar role - Excellent communication skills - Strong analytical abilities - Experience in people management - Ability to work independently and under pressure - Resilient and able to handle challenging situations with professionalism - Proficiency in CRM software and Microsoft Office suite

Benefits: - Paid overtime - Disability insurance - Travel opportunities

Working Environment: At Hexafly, we strive to create a high-energy workplace where employees can achieve success and deliver impactful results. Our team is dedicated to providing exceptional customer service and making a positive impact on our clients' lives.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Hexafly is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.