Customer Support Representative

Job Description:

As a Customer Support Representative at Google Ireland in Limerick, Munster, you will be responsible for providing top-notch customer service to Google's users. Your primary role will be to address customer inquiries, resolve issues, and provide technical support through various communication channels, including phone, email, chat, and social media.

Responsibilities: - Respond to customer inquiries in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate department - Maintain accurate records of customer interactions and transactions - Provide feedback to the management team on customer trends and issues - Collaborate with cross-functional teams to improve the customer experience - Use data to identify trends and areas for improvement in customer support processes - Stay up-to-date on product knowledge and industry trends

Requirements: - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Dedication to providing exceptional customer service - Energetic and positive attitude - Time management skills to prioritize tasks effectively - Creativity in finding innovative solutions to customer problems - No prior experience required, as this is an entry-level position

Benefits: - Relocation allowance for candidates moving to Limerick - Paid sick leave for when you need to take time off due to illness - Disability insurance for added financial security in case of unforeseen circumstances - Opportunities for career development and advancement within Google

Working Environment: As a Customer Support Representative at Google Ireland, you will be part of a dynamic and collaborative team that leverages data to inform decisions and drive strategic initiatives. You will have access to cutting-edge technology and resources to support you in delivering top-notch customer service.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Google Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive working environment. We welcome applications from candidates of all backgrounds and strive to provide equal opportunities for all individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.