Customer Support Specialist

Job Description:

We are looking for a motivated and driven Customer Support Specialist to join our team at WarDucks in Waterford, Munster, IE. This is an entry-level position ideal for individuals with at least 1 year of experience in customer support. As a Customer Support Specialist, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring a positive experience with our products and services.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Investigate and escalate customer complaints as needed - Collaborate with other team members to improve customer satisfaction and retention - Conduct research to stay updated on industry trends and best practices - Assist with training new customer support team members - Maintain accurate and detailed records of customer interactions and resolutions

Requirements: - 1 year of experience in customer support or a related field - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work in a fast-paced environment and multitask effectively - Team player with a positive attitude - Proficiency in Microsoft Office and customer support software - Motivated and driven personality traits - Strong research skills - Ability to work well under pressure and meet deadlines

Benefits: - Travel and spending expenses - Company-provided equipment - Disability insurance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. At WarDucks, you will have the opportunity to grow professionally and make a real impact in the world of customer support.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement: WarDucks is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.