Global Director, People

 

About Us: 

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

 

How We Work:  

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission
  Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it
  We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers
  We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution
  Driven by passion and precision, ​we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster
  We learn as we grow, dare to try, ​and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

The Role:

As the Global Director of People and Culture within Nitro, you will be responsible for leading the People & Culture function. The role will continue to help evolve the organisation to achieve Nitro’s growth ambitions, ensuring that Nitro creates a career defining place to work through professional development, career progression and a feedback, performance management and evaluation model to embed a high performance culture.

This role will report to the Executive for Organisational Development and Performance and will engage with the Board and Executive by both providing and seeking information and advice.

Which team(s) will this team member belong to?

• People & Culture team

Outcomes

• Define, embed and maintain a high performance culture and engagement
• Design and delivery of performance management and evaluation model
• Quality and timeliness of new hires and outsourced talent
• Lead internal mobility
• High employment brand strength
• High level of internal capability across key functions
• Ensuring culture and ways of working maintained or appropriately evolved to support growth

Key characteristics

• Strong leadership attributes that hero and model the Nitro culture & values
• Ability to assess and facilitate capability building across functional areas
• Passionate manager and coach
• Predisposition to action and outcomes ahead of overly heavy process
• Believer in the value of documented process fit for purpose
• Role model for values-based behaviour and decision making
• Ability to assess and facilitate capability building across functional areas

Role focus - Evolving Nitro’s Culture

High performance Culture

• Review and propose changes to the evaluation process to drive high performance
• Evolve our Performance Management process and play point on Performance Management processes for individuals
• Support organisation with OKR measurement, accountability and celebration framework
• Development & growth
• Evolve and embed the use of growth frameworks, ensuring the role they play in performance management and remuneration is clear
• Middle management - with growing middle management layer, focus on enhancing

management and leadership capability

• Identify opportunities for skill development for individuals / functions, develop and rollout learning programs, appropriately leveraging the individual PD budgets and org wide L&D budget
• Consultative approach to maintaining, evolving & improving Nitro’s culture
• Focus on evolving to high performance
• Focus on positive, inclusive and diverse workplace environment

Talent

• Attract:
• Recruitment
• Offshoring / Outsourcing - Monitor performance and evolve as required
• Ensure external and internal employer brand is strong
• Retain - through broad based focus on culture, growth & development, compensation
• Optimise
• Succession planning
• Internal promotion opportunities

Remuneration

• Define our market position on remuneration (how much do we pay, top of the market/middle?) and continuously create and improve our salary tables
• Understand global salary market and ensure support teams in all countries
• Ensure our culture and ways of working evolve as required to support international environments
• Continue to evolve the organisation design and substructures, congruent with Nitro’s

organisational design principles, to support achieving our growth ambitions

 

Why Nitro?   
Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts: 

 
Flex Time Off 
Work-life balance is important at Nitro, and we understand that there are events that we cannot plan for. We are proud to offer Flex Time Off to be used for holidays, spending days with your family, or appointments. 

 
Hybrid Work 
Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

Families @ Nitro 
We have the opportunity and responsibility to ensure the well-being of our employees, which includes offering support when and where it matters most. From generous leave to fertility benefits, Nitro supports team members who may be on or considering a path to parenthood, whatever that looks like. 

Company-Wide Recharge Week
We understand the importance of taking time off, which is why we have a Recharge Week every January. It's a time when everyone takes a break together, making it easier for all of us to relax and refresh for the year ahead.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.