Live Chat Assistant

Job Description:

Opening.io, a cutting-edge technology company based in Cork, IE, is seeking a passionate and motivated Live Chat Assistant to join our team. As an Entry Level position, no previous experience is required, making this an ideal opportunity for individuals looking to kickstart their career in the tech industry.

Responsibilities: - Engage with customers via live chat to provide exceptional customer service and support - Respond promptly and accurately to customer inquiries - Identify and escalate priority issues to the appropriate team member - Maintain a positive, empathetic, and professional attitude towards customers at all times - Utilize critical thinking skills to troubleshoot and solve customer problems efficiently - Collaborate with the sales and marketing teams to drive lead generation and customer engagement - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge to provide accurate information to customers

Requirements: - Passionate about providing exceptional customer service - Highly motivated with a strong work ethic - Excellent communication and interpersonal skills - Ability to adapt to changing customer needs and situations - Strong critical thinking and problem-solving skills - Ability to work in a fast-paced environment - Proficiency in typing and using live chat software - High school diploma or equivalent

Benefits: - Life insurance - Company transportation - Employee discounts

Working Environment: At Opening.io, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We believe in fostering a positive and inclusive work environment where employees can grow and succeed.

Deadline to apply: 2024-05-08

Equal Opportunity Statement: Opening.io is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.