Remote Live Chat Associate

The Remote Live Chat Associate at Hilton in Limerick, Munster, IE, plays a crucial role in providing exceptional customer service through online chat interactions. As an Associate Level position, the ideal candidate should have a minimum of 4 years of experience in customer service or a related field.

Responsibilities: 1. Respond to customer inquiries and provide support through live chat in a timely and professional manner. 2. Assist customers with booking reservations, modifying existing bookings, and answering questions about hotel amenities and services. 3. Resolve customer complaints and issues efficiently to ensure customer satisfaction. 4. Collaborate with other departments to address customer queries that require additional information or expertise. 5. Maintain accurate records of customer interactions and transactions. 6. Continuously improve knowledge of Hilton properties, promotions, and policies to provide accurate information to customers. 7. Identify opportunities for upselling and cross-selling Hilton products and services.

Requirements: 1. Excellent written communication skills and the ability to convey information clearly and concisely. 2. Strong critical thinking skills to analyze customer needs and provide appropriate solutions. 3. Time management skills to handle multiple chat conversations simultaneously and meet performance targets. 4. Dedicated and driven attitude to deliver high-quality customer service consistently. 5. Proficiency in using chat platforms and customer service software. 6. Flexibility to work remotely and adapt to changing schedules and priorities.

Personality traits required: - Dedicated: Committed to providing outstanding customer service and exceeding customer expectations. - Driven: Motivated to achieve individual and team goals while maintaining a positive attitude.

Soft skills required: - Critical thinking: Ability to assess situations, identify problems, and develop effective solutions. - Time management: Efficiently manage time and prioritize tasks to meet targets and deadlines.

Benefits: - Employee discounts on Hilton accommodations and services. - Vision insurance coverage for eyecare needs. - Parental leave benefits for eligible employees.

Working environment: At Hilton, employees work in an environment where technology is utilized to drive innovation and efficiency. The Remote Live Chat Associate will have access to the latest tools and resources to provide excellent customer service.

Deadline to apply: May 13, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive work environment where all employees are valued and respected. Discrimination based on race, gender, age, disability, or any other protected category is not tolerated.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.