Live Chat Manager

Love & Robots is seeking a dynamic and experienced Live Chat Manager to join our team in Limerick, Munster, IE. As a mid-to-senior level position, the ideal candidate will have a minimum of 8 years of experience in live chat management.

Responsibilities: - Lead and manage a team of live chat agents to deliver exceptional customer service - Develop and implement strategies to increase efficiency and effectiveness of the live chat function - Analyze chat data to identify trends and make recommendations for improvement - Train and onboard new chat agents - Collaborate with other departments to ensure a seamless customer experience across all channels - Monitor chat quality and performance metrics, and provide feedback to agents as needed - Stay up-to-date on industry trends and best practices in live chat management - Handle escalated customer issues and ensure timely resolution

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to think strategically and drive innovation in the live chat function - Proficiency in chat management software and chat analytics tools - Proven track record of improving chat KPIs and customer satisfaction scores

Personality traits: - Hardworking - Adaptable

Soft skills: - People management - Innovation

Benefits: - Paid Time Off (PTO) - Travel opportunities - Visa sponsorship

Working environment: At Love & Robots, we prioritize quality in all aspects of our work, products, and services. We value collaboration, creativity, and a passion for excellence.

Deadline to apply: 2024-05-31

Equal opportunity statement: Love & Robots is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.