Live Chat Manager

Job Description:

We are seeking a skilled and experienced Live Chat Manager to join our team at Ryanair in Waterford, Munster, IE. As a mid-to-senior level professional with at least 8 years of relevant experience, you will be responsible for managing our live chat support operations, ensuring a high level of customer satisfaction and efficiency.

Responsibilities: - Lead and manage a team of live chat agents, setting KPIs and performance targets - Monitor and analyze chat interactions to identify trends and areas for improvement - Develop and implement strategies to optimize response times and resolution rates - Collaborate with other departments to ensure a seamless customer experience - Train and coach team members to improve their skills and performance - Handle escalated customer issues and provide resolutions in a timely manner - Stay up-to-date on industry trends and best practices in live chat support

Requirements: - 8+ years of experience in a customer service or customer support role, with at least 3 years in a management position - Proven track record of driving customer satisfaction and operational efficiency - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Excellent problem-solving and analytical skills - Experience with live chat software and tools - Bachelor's degree in business management or a related field preferred

Personality traits: - Driven: Motivated to achieve results and exceed expectations - Adaptable: Flexible and able to adjust to new challenges and responsibilities

Soft skills: - Problem-solving: Ability to identify issues and find effective solutions - Analysis: Ability to interpret data and make informed decisions

Benefits: - Medical coverage - Training & professional development opportunities - Paid overtime

Working environment: At Ryanair, we are committed to giving back to the community through our corporate social responsibility initiatives. Join our team and make a positive impact on those around you.

Deadline to apply: 2024-07-01

Equal opportunity statement: Ryanair is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.