Live Chat Representative

Job Description:

As a Live Chat Representative at Workday Ireland in Galway, Connacht, you will be responsible for providing exceptional customer service through the live chat platform. You will act as the first point of contact for customers seeking assistance, answering their queries, resolving issues, and providing guidance on our products and services.

Responsibilities: - Engage with customers in real-time through the live chat platform, providing timely and accurate responses to their inquiries - Identify customer needs and recommend appropriate solutions - Resolve customer complaints and issues efficiently and professionally - Maintain a positive and empathetic attitude towards customers at all times - Collaborate with other departments to address customer concerns and improve the overall customer experience - Document customer interactions and feedback for future reference and analysis - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet and exceed customer satisfaction targets and performance metrics

Requirements: - Passionate and energetic individual with excellent communication skills - Strong planning and analytical skills - Ability to multitask and prioritize tasks in a fast-paced environment - Customer-focused mindset with a dedication to providing the best possible service - Willingness to learn and adapt to new technologies and processes - High school diploma or equivalent; college degree is a plus - No prior experience required; training will be provided - Proficiency in basic computer skills and familiarity with customer service software

Benefits: - Joining Bonus - Travel opportunities - Paid Time Off (PTO)

Working Environment: At Workday Ireland, we foster a collaborative and innovative work environment where creativity is encouraged and celebrated. Join a team that values diversity and inclusion, and where your ideas and contributions are valued.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: Workday Ireland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, or veteran status. We are committed to creating a diverse and inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.