Live Chat Representative

As a Live Chat Representative at Glanbia in Limerick, Munster, IE, you will be responsible for providing exceptional customer service through the company's live chat platform. This entry-level position is perfect for individuals who are dedicated, energetic, have a passion for customer service, and are looking to kick-start their career in a dynamic and fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide support through live chat - Assist customers with product information, orders, and issue resolution - Collaborate with other departments to ensure customer satisfaction - Identify trends in customer inquiries to improve processes and procedures - Maintain accurate and detailed records of interactions with customers - Stay up-to-date on product knowledge and company policies - Work closely with team members to achieve customer service goals

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong analytical and problem-solving skills - Proficiency in using technology and various software applications - Excellent customer service skills and a customer-focused mindset - Ability to work well independently and as part of a team - Strategic planning skills to anticipate and address customer needs effectively

Benefits: - Free accommodation for employees - Free food during work hours - Paid sick leave for all employees

Working environment: At Glanbia, we believe in empowering our employees to take ownership and make impactful decisions. We value collaboration, innovation, and a positive work culture that supports growth and development.

Deadline to apply: May 31, 2024

Equal opportunity statement: Glanbia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. We encourage individuals of all backgrounds to apply and join our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.