Live Chat Representative

Job Description:

We are looking for a reliable and passionate Live Chat Representative to join our team at Hilton in Waterford, Munster, Ireland. As a Live Chat Representative, you will be responsible for engaging with customers in real-time through our online chat platform to provide exceptional customer service and support.

Responsibilities: - Engage with customers through live chat to answer questions, provide information, resolve issues, and assist with bookings - Maintain a friendly and professional tone in all interactions with customers - Keep accurate records of customer interactions and transactions - Collaborate with other team members to ensure seamless customer service across all channels - Stay up to date on hotel services, promotions, and policies to provide accurate information to customers - Identify and escalate any issues or trends to management for further investigation

Requirements: - 2 years of experience in a customer service role - Strong communication skills and ability to interact effectively with customers - Creativity and adaptability to handle a variety of customer inquiries and situations - Ability to work in a fast-paced environment and multitask effectively - Proficiency in using live chat platforms and other communication tools - High school diploma or equivalent

Benefits: - Paid sick leave - Paid Time Off (PTO) - Relocation allowance for eligible candidates

Working Environment: At Hilton, we strive for excellence and uphold high standards in all endeavors. We are committed to providing a supportive and inclusive work environment where all employees can thrive and grow in their careers.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, age, religion, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.