Live Chat Representative

Job Description:

As a Live Chat Representative at Oracle Ireland in Limerick, Munster, IE, you will be responsible for providing exceptional customer service through online chat interactions. You will serve as the frontline support for our customers, addressing their inquiries, troubleshooting technical issues, and providing product information.

Responsibilities: - Respond to customer inquiries and provide prompt and accurate information through live chat - Troubleshoot technical issues and guide customers on resolving them - Identify and escalate complex issues to the appropriate team - Educate customers on products and services - Maintain a positive and professional attitude at all times - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and industry trends - Collaborate with other team members to improve overall customer experience

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Strong computer skills and proficiency in typing - Resilient and adaptable to changing situations - Research skills to find solutions to customer inquiries - Persuasion skills to guide customers towards solutions - Willingness to learn and grow in a dynamic environment

Benefits: - Retirement plan - Company equipment provided - Profit sharing opportunities

Working Environment: At Oracle Ireland, we strive to spark creativity and motivation in an environment that inspires greatness. Our team is dedicated to providing top-notch customer service while fostering a collaborative and supportive work culture.

Equal Opportunity Statement: Oracle Ireland is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-27

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Representative, we encourage you to apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.