Online Account Support Assistant

Job Description:

We are looking for an energetic and confident Online Account Support Assistant to join our team at CRH plc in Galway, Connacht, Ireland. This is an entry-level position with 1 year of experience required.

Responsibilities: - Provide online account support to customers, ensuring a high level of customer satisfaction - Assist with online account setup, troubleshooting, and maintenance - Communicate effectively with customers via email, chat, and phone to address their inquiries and concerns - Collaborate with the sales and marketing teams to provide support for online promotions and campaigns - Conduct regular account audits to identify opportunities for improvement and growth - Assist with data entry and maintenance in our online CRM system - Maintain a high level of emotional intelligence when dealing with challenging customer interactions - Assist with strategic planning for online account management and development

Requirements: - 1 year of experience in a customer support or online account management role - Energetic and confident personality traits - Strong emotional intelligence and the ability to navigate complex customer interactions - Strategic planning skills to assist with online account growth and development - Excellent communication skills, both written and verbal - Proficiency in Microsoft Office and online CRM systems - Ability to work in a fast-paced environment and manage multiple tasks simultaneously

Benefits: - Dental insurance - Company transportation - Training and professional development opportunities

Working Environment: At CRH plc, we promote equality and fairness for all employees. We strive to create a diverse and inclusive work environment where all employees are valued and respected.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: CRH plc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.