Online Account Support Associate

Job Description:

As an Online Account Support Associate at VMware Ireland in Limerick, Munster, you will be responsible for providing exceptional customer service and technical support to clients using our online services and products. This role is ideal for entry-level individuals who are hardworking, adaptable, and eager to learn in a fast-paced environment.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Troubleshoot and resolve technical issues related to account access, billing, and product functionality - Collaborate with cross-functional teams to escalate and resolve more complex issues - Educate customers on the features and benefits of our online services - Continuously update and maintain accurate customer records in our database - Assist with onboarding new customers and providing training as needed

Requirements: - Strong communication skills, both written and verbal - Ability to think strategically and problem-solve effectively - Proficiency in Microsoft Office and other common software applications - A desire to provide excellent customer service and exceed expectations - Bachelor's degree in a related field is preferred but not required

Benefits: - Employee discounts on VMware products and services - Retirement plan options with company matching - Company-provided equipment and resources for remote work

Working Environment: At VMware Ireland, you will be part of a dynamic team that is at the forefront of innovation in the tech industry. You will have the opportunity to contribute to cutting-edge projects and collaborate with talented professionals from around the world. Our inclusive and supportive work culture encourages employees to thrive and grow in their careers.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: VMware Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.