Online Account Support Manager

Job Description:

Workday Ireland is seeking a highly skilled Online Account Support Manager to join our team in our Waterford office in Munster, Ireland. The ideal candidate for this role will have at least 8 years of experience in a similar role and possess a strong understanding of online account management and customer support processes. As a Mid-to-Senior Level position, this role requires a candidate who is reliable, adaptable, and able to effectively manage a team of online support specialists.

Responsibilities: - Manage a team of online support specialists responsible for providing exceptional customer service to Workday's online account holders - Develop and implement strategies to optimize customer support processes and improve overall customer satisfaction - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with cross-functional teams to address customer issues and implement solutions - Train and mentor team members to ensure they have the knowledge and skills needed to excel in their roles - Monitor and evaluate team performance, providing feedback and coaching as needed - Stay up-to-date on industry trends and best practices in online account management and customer support

Requirements: - Bachelor's degree in Business Administration or a related field - 8+ years of experience in online account management or customer support - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Proven ability to analyze data and make data-driven decisions - Experience with CRM software and online support tools - Ability to work in a fast-paced environment and manage multiple priorities effectively - Adaptable and able to navigate change with a positive attitude

Personality Traits: - Reliable - Adaptable

Soft Skills: - Adaptability - Planning

Benefits: - Profit sharing - Relocation allowance - Free food

Working Environment: At Workday Ireland, we encourage calculated risk-taking to drive innovation and progress. We believe in fostering a collaborative and inclusive work environment where employees are empowered to make a difference and drive positive change.

Deadline to Apply: Interested candidates should apply by May 22, 2024.

Equal Opportunity Statement: Workday Ireland is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds, genders, races, and abilities to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.