Online Client Service Specialist

Job Description: We are seeking an Online Client Service Specialist to join our team at VMware Ireland in Waterford, Munster, IE. As an Associate Level role, the ideal candidate will have at least 3 years of experience in a similar position. We are looking for a hardworking and passionate individual with excellent project management skills and the ability to work effectively in a team environment.

Responsibilities: - Provide exceptional customer service to clients through various online platforms - Manage and maintain client accounts and ensure their satisfaction with our services - Collaborate with cross-functional teams to address client needs and resolve any issues in a timely manner - Monitor and analyze client feedback and data to identify areas for improvement and implement strategic solutions - Stay up-to-date on industry trends and best practices to enhance the overall client experience - Assist in the development and implementation of online client service strategies to drive business growth

Requirements: - Bachelor's degree in Business, Marketing, or related field - 3+ years of experience in online client service or a similar role - Strong project management skills and the ability to multitask effectively - Excellent communication and interpersonal skills - Ability to work collaboratively in a fast-paced team environment - Proficiency in Microsoft Office and CRM software - Experience with online customer service platforms is a plus

Benefits: - Parental leave - Remote work flexibility - Dental insurance

Working Environment: At VMware Ireland, we thrive in an environment that embraces and navigates change seamlessly. We value diversity and inclusion, and encourage all employees to share their unique perspectives and ideas to drive innovation and success.

Equal Opportunity Statement: VMware Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability. All qualified applicants will receive consideration for employment without regard to any of these characteristics. Apply now to join our team and make a difference in the world of online client services!

Deadline to apply: 2024-06-27

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.