Online Client Support Assistant

Job Description:

As an Online Client Support Assistant at VMware Ireland, based in Cork, you will play a crucial role in providing exceptional customer service and support to clients across various online platforms. Your primary responsibilities will include responding to client inquiries, resolving technical issues, and providing guidance on using VMware products and services. Additionally, you will be tasked with maintaining accurate client records, monitoring online feedback, and escalating complex issues to the appropriate department.

Requirements:

- Energetic and driven personality with a passion for customer service - Strong attention to detail and excellent persuasion skills - 2 years of relevant experience in a customer support or technical support role - Proficiency in using online communication tools and platforms - Ability to work collaboratively in a fast-paced environment

Benefits:

- Travel opportunities to attend conferences and training events - Ongoing training and professional development programs - Paid Time Off (PTO) for work-life balance

Working Environment:

At VMware Ireland, we strive to nurture an entrepreneurial atmosphere, even within an established organization. You will have the opportunity to contribute your innovative ideas and actively participate in shaping the future of customer support at VMware.

Equal Opportunity Statement:

VMware Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 13, 2024

If you meet the requirements and are ready to embark on a rewarding career in online client support, we encourage you to apply for this position at VMware Ireland in Cork, Ireland. Join our dynamic team and be a part of shaping the future of customer service in the tech industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.