Online Contact Center Representative

As an Online Contact Center Representative at LetsGetChecked in Galway, Connacht, IE, you will be responsible for providing exceptional customer service and support to our online platform users. This role requires a hardworking and driven individual who possesses strong time management skills and thrives in a team-oriented environment.

Responsibilities: - Respond to customer inquiries and issues through various online channels, including live chat, email, and social media - Provide accurate and timely information to customers regarding products, services, and general inquiries - Troubleshoot technical issues and assist customers with navigating the online platform - Collaborate with cross-functional teams to ensure customer needs are met and issues are resolved promptly - Identify opportunities for improvement in customer service processes and procedures

Requirements: - Minimum of 4 years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work well under pressure and meet deadlines in a fast-paced environment - Proficiency in Microsoft Office and online chat platforms - Proven track record of providing exceptional customer service and exceeding performance targets

Benefits: - Employee discounts on LetsGetChecked products and services - Travel and spending expenses covered for work-related activities - Paid Time Off (PTO) for holidays, vacations, and personal time - Opportunities for career advancement and professional development

Working environment: At LetsGetChecked, we focus on exceeding customer expectations and delivering delight in every interaction. Our team is dedicated to providing the highest level of service and support to ensure a positive experience for our customers.

Deadline to apply: 2024-05-31

Equal opportunity statement: LetsGetChecked is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.