Online Customer Care Manager

Job Description:

Salesforce Ireland is seeking a dynamic and experienced Online Customer Care Manager to join our team in Dublin. The Online Customer Care Manager will be responsible for leading a team of online customer care representatives to ensure the highest level of customer satisfaction in our digital channels. The ideal candidate will have at least 8 years of experience in customer service management, with a focus on online customer care.

Responsibilities: - Develop and implement strategies to enhance the online customer experience - Lead and mentor a team of online customer care representatives - Monitor and analyze customer interactions to identify areas for improvement - Collaborate with other departments to address customer issues and provide solutions - Develop and maintain online customer care policies and procedures - Track and report on key performance metrics to senior management - Stay up-to-date on industry trends and best practices in online customer care

Requirements: - 8+ years of experience in customer service management, with a focus on online customer care - Bachelor's degree in Business Administration or related field - Proven track record of success in leading online customer care teams - Strong leadership and communication skills - Ability to work in a fast-paced environment and manage multiple priorities - Resilient and reliable nature - Persuasion skills to influence and motivate team members - Experience with CRM systems, preferably Salesforce

Benefits: - Travel opportunities - Life insurance - Dental insurance - Recognize and reward based on performance and merit

Equal Opportunity Statement: Salesforce Ireland is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.