Online Customer Service Manager

Job Description:

As an Online Customer Service Manager at Airbnb Ireland UC, based in Dublin, you will play a pivotal role in ensuring the satisfaction of our online customers. You will be responsible for managing a team of customer service representatives and overseeing all aspects of online customer interactions.

Responsibilities: - Develop and implement strategies to improve the online customer experience - Monitor and respond to customer inquiries and feedback through various online platforms - Train and mentor customer service representatives on best practices and company policies - Analyze data and trends to identify areas for improvement in the online customer service process - Collaborate with cross-functional teams to resolve customer issues and improve overall satisfaction - Stay up-to-date on industry trends and best practices in online customer service

Requirements: - 7+ years of experience in a customer service role, with at least 3 years in a management position - Proven track record of achieving and exceeding customer service metrics - Strong leadership and communication skills - Confidence and dedication to providing exceptional customer service - Emotional intelligence and ability to empathize with customers - Analytical skills to interpret data and make informed decisions - Bachelor's degree in business, marketing, or a related field

Benefits: - Training & professional development opportunities to enhance your skills - Free food provided for employees during working hours - Relocation allowance for those who may need to move for the role

Working Environment: At Airbnb Ireland UC, we are dedicated to understanding and exceeding customer expectations. Our team is committed to providing a positive and supportive work environment where employees can thrive and grow in their careers.

Equal Opportunity Statement: Airbnb Ireland UC is an equal opportunity employer and values diversity in our workforce. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, gender, age, religion, sexual orientation, or disability. All qualified candidates are encouraged to apply.

Deadline to Apply: May 17th, 2024. Apply now to join our dynamic team and make a difference in the online customer service experience at Airbnb Ireland UC.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.