Online Customer Service Officer

Job Description:

Groupon International Limited is seeking a motivated and experienced Online Customer Service Officer to join our team in Waterford, Munster, IE. As an Associate level position, the successful candidate will have a minimum of 4 years of experience in customer service roles.

Responsibilities: - Manage customer inquiries and complaints through various online channels, including email, chat, and social media. - Provide accurate and timely information to customers regarding products, services, promotions, and policies. - Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction. - Collaborate with internal teams to escalate and resolve complex customer issues. - Maintain detailed records of customer interactions and transactions. - Identify trends in customer feedback and make recommendations for improvement. - Assist with training new customer service team members.

Requirements: - Bachelor's degree in a related field preferred. - Excellent communication skills, both written and verbal. - Strong problem-solving abilities and attention to detail. - Ability to work in a fast-paced environment and prioritize tasks effectively. - Proficiency with Microsoft Office and customer service software. - Driven and reliable with a strong work ethic. - Soft skills in project management and creativity. - Equal Opportunity Employer.

Benefits: - Gym membership - Free accommodation - Paid sick leave

Working Environment: At Groupon International Limited, we prioritize understanding and empathy in all interactions with our customers. We value teamwork and collaboration, and strive to create a positive and supportive work environment for all employees.

Deadline to apply: June 27, 2024

Equal Opportunity Statement: Groupon International Limited is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.