Online Customer Service Representative

Job Description:

Oracle Ireland is seeking a detail-oriented and customer-focused Online Customer Service Representative to join our team in Waterford, Munster. The ideal candidate will be responsible for providing excellent customer service to online customers and ensuring their inquiries and issues are resolved efficiently and effectively.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, or phone in a timely manner 2. Provide product information, troubleshoot problems, and offer solutions to customers 3. Process orders and returns accurately and efficiently 4. Collaborate with other departments to resolve complex customer issues 5. Maintain customer databases and update customer information as needed 6. Proactively identify and address customer needs to ensure customer satisfaction 7. Work closely with our sales and marketing teams to drive online sales and increase customer retention

Requirements: 1. 1 year of experience in customer service or a related field 2. Excellent communication skills and a strong customer service orientation 3. Ability to work independently and prioritize tasks effectively 4. Strong problem-solving skills and attention to detail 5. Innovation and emotional intelligence are key soft skills required for this position 6. Must be hardworking and able to thrive in a fast-paced environment

Benefits: - Dental insurance - Disability insurance - Retirement plan

Working Environment: As an Online Customer Service Representative at Oracle Ireland, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. You will be part of a dynamic team that values diversity and innovation.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Oracle Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, age, or veteran status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.