Online Customer Success Manager

Job Description:

Salesforce Ireland is looking for an experienced Online Customer Success Manager to join our team in Limerick, Munster, IE. As a Mid-to-Senior Level role, the successful candidate will have at least 8 years of experience in customer success roles.

Responsibilities: - Build and maintain strong relationships with customers through various online channels - Act as the main point of contact for customer inquiries, issues, and escalations - Develop and implement strategies to ensure customer satisfaction and retention - Analyze customer data and feedback to identify areas for improvement - Collaborate with cross-functional teams to address customer needs and drive business outcomes - Provide product demonstrations and training to customers as needed - Stay up to date on industry trends and best practices in online customer success

Requirements: - Bachelor's degree in Business, Marketing, or a related field - 8+ years of experience in customer success roles - Strong communication skills, with the ability to interact effectively with customers and internal teams - Proven decision-making abilities and the capacity to work independently - Passion for delivering exceptional customer service - Experience working with online customer success platforms and tools

Personality Traits: - Passionate about customer success and driving results - Independent and self-motivated to take initiative

Soft Skills: - Excellent communication skills, both verbal and written - Strong decision-making abilities

Benefits: - Visa sponsorship for qualified candidates - Relocation allowance for candidates moving to Limerick - Paid overtime opportunities

Working Environment: As an Online Customer Success Manager at Salesforce Ireland, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to work with top professionals in the field and contribute to the success and growth of our online customer success initiatives.

Deadline to Apply: Interested candidates should apply by June 27, 2024.

Equal Opportunity Statement: Salesforce Ireland is an equal opportunity employer and does not discriminate on the basis of race, gender, ethnicity, religion, sexual orientation, or any other protected status. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.