Online Customer Success Manager

Job Description:

Wolfgang Digital is seeking a dynamic and experienced Online Customer Success Manager to join our team in Waterford, Munster. As a Mid-to-Senior Level professional with at least 8 years of experience in a similar role, you will be responsible for managing and nurturing relationships with our online customers to ensure their success and satisfaction with our products and services.

Responsibilities: - Serve as the main point of contact for online customers, addressing their inquiries, concerns, and feedback in a timely and professional manner - Develop and implement strategic plans to achieve customer success goals, including onboarding, training, and performance tracking - Collaborate with cross-functional teams, including sales, marketing, and technical support, to ensure a seamless customer experience - Monitor key performance metrics and identify opportunities for improvement to enhance customer satisfaction and retention - Contribute to the development of customer success best practices and processes to scale our operations effectively

Requirements: - Bachelor's degree in Business, Marketing, or a related field - Proven track record of at least 8 years in a customer success or account management role - Strong project management skills and the ability to prioritize and manage multiple projects simultaneously - Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers - Strategic planning skills and the ability to think critically and analytically to solve complex problems - Energetic and reliable personality traits, with a strong work ethic and a commitment to exceeding customer expectations

Benefits: - Travel and spending expenses covered for business-related activities - Company-provided equipment to support your work - Paid sick leave to support your health and well-being

Working Environment: At Wolfgang Digital, we uphold the highest standards of ethical conduct and integrity in all aspects of our business operations. Our team is committed to creating a positive and inclusive working environment where everyone has the opportunity to thrive and succeed.

Deadline to Apply: Please submit your application by July 1, 2024.

Equal Opportunity Statement: Wolfgang Digital is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.