Online Customer Support Officer

Job Description:

We are seeking a dynamic and experienced Online Customer Support Officer to join our team at CRH plc in Dublin, Ireland. As an Associate Level role with a minimum of 4 years of experience, the successful candidate will be responsible for providing exceptional online customer support to our clients.

Responsibilities: 1. Respond to customer inquiries and resolve issues through various online channels such as email, chat, and social media. 2. Provide product information, pricing, and delivery details to customers. 3. Handle complaints and ensure customer satisfaction by addressing their concerns in a timely and professional manner. 4. Collaborate with other departments to resolve complex customer issues. 5. Maintain accurate customer records and ensure data confidentiality. 6. Assist with order processing and tracking shipments to ensure on-time delivery. 7. Identify opportunities for process improvement and customer service enhancements. 8. Monitor online reviews and feedback to identify trends and improve customer satisfaction. 9. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 10. Meet or exceed customer service targets and KPIs set by the company.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. Strong communication and interpersonal skills. 3. Confident and resilient attitude in handling challenging customer situations. 4. Ability to manage relationships with customers and colleagues effectively. 5. Emotional intelligence and empathy towards customer needs. 6. Proficiency in using online customer service tools and CRM systems. 7. Proven track record of delivering exceptional customer service in an online environment. 8. Ability to work independently and as part of a team. 9. Flexible and adaptable to changing business needs. 10. Fluent in English, additional languages are a plus.

Benefits: 1. Medical coverage for employee and their dependents. 2. Free accommodation options for employees relocating. 3. Travel and spending expenses covered for work-related trips. 4. Opportunities for career growth and development. 5. Friendly and inclusive working environment that promotes work-life balance and employee well-being.

Equal Opportunity Statement: CRH plc is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

If you meet the requirements and are ready to take on a challenging role in online customer support, we encourage you to apply before the deadline on May 13, 2024. Join us in our mission to provide exceptional customer service and drive business success at CRH plc.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.