Online Customer Support Officer

Job Description:

Engager is seeking a highly motivated Online Customer Support Officer to join our team in Limerick, Munster. As an Associate Level position requiring at least 2 years of experience, the Online Customer Support Officer will play a critical role in providing exceptional customer service to our online clients.

Responsibilities: - Respond promptly to customer inquiries through various online platforms such as email, live chat, and social media. - Resolve customer complaints and issues in a professional and efficient manner. - Identify and escalate priority issues to the appropriate team members. - Keep detailed records of customer interactions and transactions. - Provide feedback on the efficiency of the customer service process to improve overall customer satisfaction. - Collaborate with other team members to ensure a seamless customer experience. - Stay up-to-date on product knowledge and company policies.

Requirements: - Independent and dedicated work ethic. - Strong strategic planning skills with attention to detail. - Excellent written and verbal communication skills. - Ability to multitask and prioritize workload effectively. - Proficiency in Microsoft Office and experience using CRM systems. - Previous experience in a customer service role is preferred.

Benefits: - Vision insurance - Medical coverage - Relocation allowance

Working Environment: At Engager, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering top-notch customer support while fostering professional growth and development.

Equal Opportunity Statement: Engager is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or any other protected status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-06-11

If you meet the requirements and possess the necessary skills, we encourage you to apply for the Online Customer Support Officer position at Engager in Limerick, Munster. Join our team and be a part of our mission to provide exceptional customer service to our online clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.