Online Customer Support Specialist

Job Description:

Airbnb Ireland is seeking an Online Customer Support Specialist to join our team in Limerick, Munster, IE. As an Entry Level position, the ideal candidate will have at least 1 year of experience in customer support and possess a strong desire to provide exceptional service to our users. The Online Customer Support Specialist will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring a positive experience for all Airbnb users.

Responsibilities: - Provide prompt and courteous responses to customer inquiries via email, chat, and phone - Troubleshoot technical issues and escalate complex problems to the appropriate team - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Work collaboratively with the Customer Support team to deliver a seamless experience for all users - Keep detailed records of customer interactions and provide feedback to improve processes - Stay up-to-date on Airbnb policies and procedures to provide accurate information to users

Requirements: - Adaptability to changing priorities and a fast-paced environment - Motivated to exceed customer expectations and drive customer satisfaction - Excellent teamwork and cooperation skills to work effectively with a diverse team - Strong written and verbal communication skills - Ability to multitask and prioritize tasks efficiently - Experience in customer support or a related field preferred

Benefits: - Parental leave to support work-life balance - Employee discounts on Airbnb bookings - Relocation allowance for eligible candidates - Opportunity to work in a supportive environment that embraces diversity and fosters creativity - Opportunity for career growth and development within the company

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified candidates will be considered for employment.

Deadline to Apply: May 13, 2024

If you are passionate about delivering exceptional customer support and thrive in a dynamic environment, we invite you to apply for the Online Customer Support Specialist position at Airbnb Ireland. Join us in providing memorable experiences for our global community of travelers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.