Online Customer Support Specialist

Job Description:

We are looking for a dedicated Online Customer Support Specialist to join our team at Airbnb Ireland in Waterford, Munster. As an Associate level position, you will be responsible for providing exceptional customer service to Airbnb users through online channels such as email, chat, and social media platforms. This role requires a minimum of 4 years of experience in customer support or a related field.

Responsibilities: - Respond to customer inquiries and issues in a timely and professional manner - Troubleshoot and resolve customer complaints and escalate complex issues to senior team members when necessary - Provide guidance and support to customers on how to use the Airbnb platform effectively - Maintain a high level of customer satisfaction by building rapport and addressing customer needs effectively - Collaborate with cross-functional teams to improve processes and enhance the customer experience - Stay up-to-date on Airbnb policies and procedures to accurately assist customers with any questions or concerns

Requirements: - Bachelor's degree in a related field is preferred - Excellent written and verbal communication skills - Strong problem-solving abilities and attention to detail - Resilient and able to handle high-stress situations with grace - Ability to manage time effectively and prioritize tasks efficiently - Innovative thinker with the ability to adapt to changing circumstances

Personality Traits: - Resilient - Dedicated

Soft Skills: - Time management - Innovation

Benefits: - Relocation allowance - Travel opportunities - Disability insurance

Working Environment: At Airbnb Ireland, we are committed to promoting equality and fairness for all employees. We foster a collaborative and inclusive work environment where everyone feels valued and respected.

Deadline to Apply: Please submit your application by June 11, 2024.

Equal Opportunity Statement: Airbnb Ireland is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.