Online Live Chat Associate

Job Description:

The Online Live Chat Associate at Hilton in Dublin will be responsible for providing exceptional customer service through live chat interactions with guests. This individual will need to have a strong understanding of Hilton's products and services in order to assist guests with any inquiries or issues they may have. The Online Live Chat Associate will need to be dedicated and reliable, as they will be expected to respond to guest messages promptly and accurately.

Responsibilities: - Engage with guests in live chat conversations to answer any questions they may have about Hilton products and services - Provide recommendations and assistance to guests looking to book accommodations or make reservations - Resolve any issues or complaints that guests may have in a professional and efficient manner - Utilize negotiation skills to upsell guests on additional services or amenities - Demonstrate emotional intelligence when interacting with guests to ensure a positive customer experience

Requirements: - 1 year of experience in a customer service role - Strong communication skills, both written and verbal - Ability to multitask and problem-solve in a fast-paced environment - Dedication to providing exceptional customer service - Reliable work ethic and ability to work independently - Soft skills in negotiation and emotional intelligence

Benefits: - Medical coverage - Remote work flexibility - Training and professional development opportunities

Working Environment: The Online Live Chat Associate will flourish in a culture that embraces change and responds resiliently to challenges. The team at Hilton in Dublin values collaboration, innovation, and a commitment to excellence in guest service.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel welcome and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.