Online Live Chat Officer

9th Impact is seeking an enthusiastic and dedicated individual to join our team as an Online Live Chat Officer in Galway, Connacht, Ireland. As an entry-level position, no prior experience is required, making this an excellent opportunity for a motivated individual looking to kickstart their career in customer service.

Responsibilities: - Manage online live chat for our website, providing immediate assistance and support to customers - Respond to customer inquiries in a timely and professional manner - Troubleshoot and resolve customer issues efficiently and effectively - Collaborate with other team members to ensure a seamless customer experience - Conduct research to provide accurate information to customers - Assist in project management tasks related to customer service initiatives

Requirements: - Resilient and able to handle high-pressure situations with composure - Passionate about providing exceptional customer service - Strong research skills to quickly find solutions to customer inquiries - Basic project management skills to assist in ongoing customer service projects - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in computer systems and software

Benefits: - Retirement plan - Travel and spending expenses covered - Training and professional development opportunities to enhance skills and advance career growth

Working environment: At 9th Impact, we encourage a spirit of exploration and taking calculated risks for growth. Our team values creativity, collaboration, and innovation, creating a dynamic workplace where employees can thrive and succeed.

Deadline to apply: May 13, 2024

Equal opportunity statement: 9th Impact is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate based on race, ethnicity, gender, sexual orientation, religion, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.