Online Support Assistant

CitySwift is looking for an Online Support Assistant to join our team in Waterford, Munster, IE. As an Associate Level role, the ideal candidate will have at least 2 years of experience in a similar position.

Responsibilities: 1. Provide online support to customers through various communication channels such as chat, email, and phone. 2. Assist customers with troubleshooting technical issues and provide solutions in a timely manner. 3. Collaborate with the technical team to escalate and resolve complex issues. 4. Document customer interactions and feedback to improve the overall support experience. 5. Assist in creating and updating support documentation and knowledge base articles. 6. Keep up-to-date with product updates and changes to effectively support customers. 7. Work closely with the sales and marketing teams to ensure a seamless customer experience.

Requirements: 1. Independent and energetic personality traits to thrive in a fast-paced environment. 2. Strong presentation skills to effectively communicate with customers and colleagues. 3. Ability to make quick and informed decisions to resolve customer issues efficiently. 4. Excellent written and verbal communication skills. 5. Prior experience in a customer support role preferred. 6. Familiarity with CRM systems and online support tools. 7. Bachelor's degree in a related field is a plus.

Benefits: 1. Relocation allowance for candidates moving to Waterford. 2. Paid overtime for additional hours worked. 3. Joining bonus for new hires. 4. Opportunities to build strong relationships with colleagues, clients, and partners in a collaborative working environment.

CitySwift is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. We are committed to creating an inclusive work environment where everyone feels valued and respected.

Deadline to apply: 2024-05-22

If you meet the requirements and are looking to join a dynamic team in the transportation technology industry, we encourage you to apply for the Online Support Assistant position at CitySwift.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.