Online Support Assistant

Pointy is seeking a motivated and detail-oriented individual to join our team as an Online Support Assistant in Limerick, Munster, IE. This is a full-time entry-level position perfect for someone with at least 1 year of experience in a similar role.

Responsibilities: 1. Providing online support to customers via email, chat, and social media platforms. 2. Resolving customer inquiries and issues in a timely and professional manner. 3. Collaborating with other departments to ensure customer satisfaction. 4. Tracking and analyzing customer feedback to identify areas for improvement. 5. Assisting with the development and implementation of online support strategies. 6. Managing online support projects and initiatives. 7. Maintaining a positive and helpful attitude at all times.

Requirements: 1. Resilient and independent personality traits. 2. Strong leadership and project management skills. 3. Excellent communication and interpersonal abilities. 4. Ability to work well under pressure and meet tight deadlines. 5. Proficiency in Microsoft Office and customer service software. 6. Experience in online support or customer service preferred. 7. Bachelor's degree in a related field.

Benefits: - Parental leave - Gym membership - Life insurance

Working Environment: At Pointy, we strive to spark creativity and motivation in an environment that inspires greatness. We encourage our employees to think outside the box and work together to achieve our goals.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Pointy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.