Support Manager

As a Support Manager at CitySwift in Galway, Connacht, Ireland, you will play a crucial role in ensuring our customers receive the highest level of support and service. This is a full-time position at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: 1. Manage a team of support representatives to ensure all customer queries and issues are resolved promptly and efficiently. 2. Develop and implement strategies to improve customer satisfaction and retention. 3. Monitor performance metrics and KPIs to identify areas for improvement and implement necessary changes. 4. Collaborate with other departments, such as product development and sales, to address customer needs and feedback. 5. Provide training and guidance to support staff to enhance their skills and knowledge. 6. Handle escalated customer issues and complaints in a professional and timely manner.

Requirements: 1. Excellent communication skills, both written and verbal. 2. Strong time management and organizational skills. 3. Passion for delivering exceptional customer service. 4. Confidence in managing a team and leading by example. 5. Ability to work under pressure and meet deadlines consistently. 6. Demonstrated experience in a customer support or service role. 7. Experience in the tech industry is a plus.

Personality traits: 1. Passionate about helping customers and solving problems. 2. Confident in your abilities and decisions.

Soft skills: 1. Effective communication skills. 2. Strong time management abilities.

Benefits: - Free food provided during working hours. - Gym membership to promote employee wellness. - Travel and spending expenses covered for work-related activities.

Working environment: At CitySwift, we prioritize work-life balance and employee well-being. We offer a positive and inclusive work environment where every team member is valued and supported.

Deadline to apply: June 27, 2024

Equal opportunity statement: CitySwift is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.