Remote Support Manager

Job description:

Cooper Industries is seeking a experienced Remote Support Manager to join our team in Limerick, Munster, IE. As a Mid-to-Senior Level professional with at least 6 years of experience, you will be responsible for managing a team of remote support specialists to provide exceptional customer service and technical support to our clients.

Responsibilities: - Lead and mentor a team of remote support specialists to ensure customer issues are resolved in a timely and efficient manner - Develop and implement strategies to improve the overall efficiency and effectiveness of the remote support team - Monitor performance metrics and KPIs to identify areas of improvement and implement necessary changes - Collaborate with other departments to address complex technical issues and provide timely resolutions to customers - Stay current with industry trends and best practices to continuously improve the remote support process - Manage relationships with external vendors and service providers to ensure seamless support for our customers

Requirements: - Bachelor's degree in a related field or equivalent work experience - Proven experience in a remote support management role - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to work independently and adapt to changing circumstances - Strong research skills to stay ahead in a rapidly changing world

Personality traits: - Independent - Adaptable

Soft skills: - People management - Research

Benefits: - Disability insurance - Vision insurance - Paid sick leave

Working environment: At Cooper Industries, we value continuous learning and adaptability to stay ahead in a rapidly changing world. You will have the opportunity to work in a dynamic and collaborative environment where your contributions are valued and recognized.

Deadline to apply: 2024-06-27

Equal opportunity statement: Cooper Industries is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees are valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.