Support Representative - Work from home

Job Description:

Hexafly is seeking a motivated and experienced Support Representative to join our team on a full-time basis. This position offers the opportunity to work from home, providing customer support and assistance to our clients. As a Support Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Identify and assess customer needs to provide appropriate solutions - Troubleshoot technical issues and escalate to the necessary departments when needed - Maintain a high level of product knowledge to effectively assist customers - Process orders, returns, and exchanges accurately and efficiently - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and transactions - Continuously improve customer service processes and procedures

Requirements: - Minimum of 2 years of experience in a customer support role - Adaptable and passionate personality traits - Strong decision-making and research skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Travel opportunities - Joining Bonus - Paid sick leave

Working Environment: At Hexafly, we cultivate a sense of ownership and responsibility at every level. We believe in empowering our employees to make decisions and take initiative to provide the best possible service to our customers.

Equal Opportunity Statement: Hexafly is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

Deadline to Apply: June 11, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.