Support Specialist - Work from home

As a Support Specialist at Penneys, you will play a key role in ensuring the seamless operation of our customer support services from the comfort of your own home. We are seeking a dedicated and passionate individual with strong communication and strategic planning skills to join our team in Dublin, Ireland.

Responsibilities: - Provide exceptional customer support via phone, email, and chat - Troubleshoot technical issues and provide solutions - Escalate complex issues to the appropriate teams - Collaborate with cross-functional teams to improve customer experience - Document customer interactions and feedback for further analysis - Stay up-to-date on product knowledge and industry trends

Requirements: - 1 year of experience in customer support or a related field - Strong communication skills, both verbal and written - Ability to think strategically and problem-solve effectively - Proficiency in using customer support software - High-speed internet connection and a quiet workspace for remote work

Benefits: - Gym membership - Paid sick leave - Dental insurance

Working Environment: At Penneys, we embrace a culture that challenges norms and encourages bold thinking. As a Support Specialist, you will have the opportunity to work independently while still being part of a collaborative team.

Equal Opportunity Statement: Penneys is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

If you are a motivated individual with a passion for customer support and are looking for a remote opportunity to grow your career, we encourage you to apply before the deadline on July 1, 2024. Join us at Penneys and be part of a dynamic team that values innovation and excellence.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.