Web Chat Representative - Work from home

As a Web Chat Representative at Airbnb Ireland UC, you will be responsible for providing exceptional customer service through written communication with guests and hosts. You will work remotely from your home in Limerick, Munster, IE, on a full-time basis with an Associate level of seniority, requiring a minimum of 4 years of experience.

Responsibilities: 1. Respond to customer inquiries and issues through web chat in a timely and professional manner. 2. Provide guidance and support to customers regarding Airbnb's services, policies, and procedures. 3. Troubleshoot and resolve customer complaints and technical issues effectively. 4. Collaborate with cross-functional teams to escalate and resolve complex customer inquiries. 5. Maintain accurate and detailed records of customer interactions in the company's CRM system. 6. Uphold Airbnb's brand image by delivering high-quality customer service with a focus on guest satisfaction. 7. Meet and exceed key performance indicators (KPIs) related to customer service metrics.

Requirements: 1. Proven experience as a customer service representative, preferably in a web chat or online support role. 2. Excellent written communication skills with a strong command of grammar and spelling. 3. Ability to multitask and prioritize tasks effectively in a fast-paced environment. 4. Proficiency in using web chat platforms and customer service software. 5. Strong problem-solving skills and the ability to think creatively to find solutions. 6. Driven and dedicated individual with excellent time management and planning skills. 7. Visa sponsorship eligibility for remote work in Ireland. Benefits: - Visa sponsorship for eligible candidates - Paid overtime opportunities - Company transportation support for work-related activities

Working environment: At Airbnb Ireland UC, we support our employees in their personal and professional development by providing training and growth opportunities. We believe in creating a positive and inclusive work environment where everyone can thrive and succeed.

Equal Opportunity Statement: Airbnb Ireland UC is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. Applicable employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: May 13, 2024

Join our team and become a key player in delivering exceptional customer service to Airbnb's global community of guests and hosts! Apply now.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.